CradlePoint WiFi

CradlePoint WiFi

Cradlepoint Router Setup & Activation

 Introducton

STEP CG is a provider of networking solutions to clients coast-to-coast. STEP CG has partnered with the Oliver Travel Trailer company to provide support for the cellular internet router in your new camper. One of our skilled technicians will assist you with the setup, licensing, and registration of your Cradlepoint router. We have created this document to help provide some guidance which we hope will streamline the process.

 

INITIAL SETUP

There are two SIM cards already installed in the router.  These SIM cards can be activated through a service called Mobility Help Desk, and you have the option of using Verizon or AT&T.  Please follow the link to the Mobility Help Desk Portal to view the pricing options.  The Mobility Helpdesk can be reached at 888-333-5958, ask for Andy Wilson.    Monday – Friday, 6:00am – 6:00pm PST. support@mobilityhelpdesk.com 

All of the data plans are Month-to-Month contracts, you can cancel anytime.

When you have decided on the correct data plan, please refer to the link below to set up your new account.  The portal allows you to pay for the monthly services, Activate, Suspend, or Deactivate devices.  There are also two videos to guide you through the process of setting up your account and activating a SIM card.  Your new router comes with SIM cards for both Verizon and AT&T but only one can be activated. You can leave the other sim card in the router if you choose to change in the future.


Troubleshooting:

If your router still does not come online after purchasing a plan through Mobility Help Desk, please reach out to STEP CG’s Customer Care Center at 844-478-3724 Monday through Friday, 8:00AM – 5:00PM EST.  We will open a ticket to diagnose the issue and reach out to Mobility Help Desk on your behalf as well to solve any potential carrier issues.

If you have a specific question regarding Mobility Help Desk’s services, please call their sales team at 208-272-0083 Monday through Friday 8:00AM – 5:00PM PST.

When reaching out to STEP CG, please have the below information available to provide:

 

VIN: _________________________

S/N: Located on Label on Cradlepoint box and backside of the router

MAC address: Located on Label on Cradlepoint box and backside of the router

IMEI: Located on Label on Cradlepoint box and backside of the router

WiFi Password: Initial Password is the same as the S/N however you should change this to something unique

 Verizon ICCID: Located on the backside of the card underneath the barcode

 AT&T ICCID: Located on the backside of the card underneath the barcode


 As an additional resource you may refer to Cradle Point Customer Care at:    https://cradlepoint.com/support/  or Call: 855-813-3385 and Press 2 for Support. 

 You can also visit https://selfserve.mobilityhelpdesk.com/ for self help.


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